Students Grievance Redressal Committee
Student Grievance Redressal Committee Policy:
Vasantdada Sugar Institute (VSI) is dedicated to establishing a favourable environment for the academic and overall growth of its students. In line with this commitment, students are provided with opportunities to address their grievances through the Student Redressal Grievance Committee (referred to as the cell), which has been formed in accordance with section 5 of the University Grants Commission (Redress of Grievances of Students) Regulations, 2019 (referred to as UGC Regulations, 2019). The committee aims to resolve grievances with utmost integrity, fairness, and confidentiality.
CONSTITUTION OF COMMITTEE :
Sr.no | Name | Designation |
---|---|---|
1 | Dattatray Ghule | Chairman (Principal) |
2 | Dr. Deepali Nimbalkar | Member |
3 | Dr. Kakasaheb Konde | Member |
4 | Udaysingh Mane | Student |
Introduction :
The primary role of the Student Grievance Redressal Committee (SGRC) is to investigate and assess the validity of complaints filed by students. Additionally, the SGRC has the authority to address issues related to nuisance. Students who have legitimate grievances can either personally approach the committee members or seek guidance from the chairman of committee. If an individual is reluctant to appear in person, they have the option to submit their grievances in writing through the letterbox or suggestion box located at the Administrative Block. Alternatively, grievances can also be communicated via email to the institute's head
Objective:
The primary goal of the SGRC is to foster a culture of responsiveness and accountability among all parties involved, in order to maintain a harmonious educational environment within the institute.
A Student Grievance Redressal Committee (SGRC) established to address the issues raised by students in the institute, with the following objectives:
- Upholding the institute's dignity by promoting a peaceful atmosphere through fostering positive relationships between students and between students, teachers and non-teaching staff
- Encouraging students to freely and openly express their grievances and problems, without fear of reprisal
- Installing a suggestion/complaint box at main building, where students can anonymously submit their grievances and suggestions for improving academics and administration in the institute
- Advising students to respect each other's rights and dignity, and to exercise restraint and patience during conflicts.
- Advising all students to refrain from inciting others against fellow students, teachers, or institute administration.
- Conducting thorough investigations into the causes of grievances.
- Ensuring effective solutions to grievances submitted online by stakeholders such as students, faculty, non-teaching staff and parents.
Scope:
The Student Grievance Redressal Committee (SGRC) will handle written grievances from students regarding the following matters:
1. Academic Matters:
This includes issues such as the timely issuance of duplicate mark sheets, transfer certificates, conduct certificates, or any other examination-related matters.2. Financial Matters:
Grievances related to dues and payments for various items such as library fees, hostel fees, etc.3. Other Matters:
Grievances concerning concerns about sanitation conditions, victimization by teachers, or any other relevant issues. Non-payment or delayed payment of scholarships to eligible students.Functions:
- The institute has established an online platform where students who have grievances can submit an application for resolution.
- Upon receiving an online complaint, the institution promptly forwards it to the Student Grievance Redressal Committee, along with their comments, within 10 working days.
- Once the online complaint is received, the committee schedules a hearing date for the complaint and communicates it to the affected students.
- Written grievances from students are promptly addressed by the committee.
- The committee thoroughly reviews all cases and takes appropriate action. They also provide a report to the authority, detailing the cases attended to and any pending cases that require guidance from higher authorities.
- Once the complaint is resolved, the SGRC provides a signed copy of the order to the student
Procedure for lodging complaint:
- Students are encouraged to express their grievances by submitting a written complaint either in the prescribed format available at the administrative department or by filling out an online form on the website https://www.vsisugar.com/academics/student_support.php.
- The Grievance Cell will address cases that are accompanied by the required documents.
- Rest assured; the SGRC will ensure that all grievances are resolved within the specified timeframe
* Register Complaint